Patient Information

Patient Rights & Responsibilities

Cuidado Casero is committed to helping patients and families understand their role in care. This page provides a plain-language overview of common patient rights and responsibilities.

Specific rights, responsibilities, policies, and complaint procedures may vary by service, program, location, and applicable law.

Understanding Your Role in Care

Patients should be treated with dignity and have access to information about their care. Patients and families also play an important role by providing accurate information, communicating concerns, and participating in the care process.

As a Patient

Your Rights

Respectful Care

To be treated with dignity, respect, and consideration during your care.

Information About Your Care

To receive information about your care, services, and care plan in a way you can understand.

Participation in Decisions

To participate in discussions and decisions related to your care when applicable.

Privacy

To have your personal and health information handled in accordance with applicable privacy requirements.

Questions and Concerns

To ask questions, request clarification, and raise concerns about your care or services.

Information About Policies

To receive information about applicable patient policies, service expectations, and complaint procedures.

As a Participant in Care

Your Responsibilities

Provide Accurate Information

Share complete and accurate information that may be relevant to your care.

Ask Questions

Let the care team know when instructions, services, or care information are unclear.

Communicate Changes

Inform the appropriate care team member about meaningful changes that could affect care.

Participate in Care Planning

Take part in care discussions and follow agreed-upon care instructions when possible.

Treat Staff Respectfully

Help maintain a respectful and appropriate environment for patients, families, and care team members.

Keep Important Information Available

Maintain relevant contact, medication, insurance, and care information when appropriate.

Privacy & Communication

Protecting Your Information

Patient information should be handled according to applicable
privacy requirements and organizational policies. Patients
and families should also understand how to contact the
appropriate care team when they have questions about care,
records, or privacy.

Ask questions

Request clarification when you do not understand how
information is being used or shared.

Keep contact information current

Make sure the care team has accurate patient and
caregiver contact information.

Use approved communication methods

Follow the organization’s instructions for sending
sensitive health or patient information.

Questions or Concerns

Speak Up About Your Care

If you have questions, concerns, or need clarification
about services, contact the appropriate Cuidado Casero
office or care team.

Start With Your Care Team

Ask the person coordinating your care when you have
questions about visits, services, or your care plan.

Contact Your Local Office

Your local Cuidado Casero office can help route
questions or concerns to the appropriate person.

Follow the Applicable Complaint Process

If further assistance is needed, follow the complaint
or grievance process provided for your service or
location.

Need Help or Have a Question?

Contact Cuidado Casero or find the office serving your area
for additional information.

Find a Location